By submitting a lead or inquiry through our website, Social Media Marketing, or Ads, you authorize Cleaning Care Solutions LLC to contact you via email, phone, and text messages for the purpose of providing information about our services, promotions, and other relevant communications. This authorization remains in effect until you reply back STOP by SMS or reply back STOP to the email communication. Standard message and data rates may apply for text messages.
Clear the floors, tidy up the counters, and put away valuables and important documents. House cleaners are not usually instructed to organize your personal items. If they cannot easily access a surface, they may skip cleaning that section of your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges. Secure any pets and leave specific instructions, if necessary. We provide all equipment and supplies. If you have a special request, such as the use of green cleaning chemicals, please let us know.
We understand that there are changes in schedules in our busy lives. In the event a scheduled cleaning service must be changed or canceled, we ask that our clients notify CLEANING CARE SOLUTIONS two (2) days in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a two (2) day notice a fee of 50% of the charges for that service will be applied. If the scheduled cleaning is not re-scheduled (and skipped) CLEANING CARE SOLUTIONS may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For the permanent cancellation of the cleaning service, we ask that the client notify CLEANING CARE SOLUTIONS two weeks in advance.
If you will be away from your home for an extended period, we request that you schedule the cleaning service just before you leave, but not after you leave. It´s to ensure that you have a chance to see our work and be the last to leave your home.
Miscellaneous projects are welcome. Simply email or text us with your special requests so we can give you the best rate and budget them for our next scheduled cleaning.
Please be certain your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied.
We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So, if after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning.
If you or your children get sick with a contagious illness (i.e., the flu, a cold, pneumonia, chicken pox, etc.) please call and reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family.
Payment is due at the time of service. Paying with a credit/debit card, or electronic check through HousecallPro is secure (and preferred) and leaves an electronic accounting trail for your records. Or we can keep a credit card on file and just charge each cleaning after you’ve approved our work.
If construction is still in process during or after we clean, we cannot guarantee work will be done and you are
still responsible for payment in full for cleaning services. If you feel that our cleaning was not up to par and
notify us within 24 hours, we will come out and fix the items within, assuming that the property was not
occupied by construction crews or people getting it dirty again.
Due to certain surfaces being easy to scratch, we cannot guarantee that ALL the hardwood floors, countertop
surfaces, tile, bathtubs, etc. will be 100% residue free to avoid us causing more damage. If we are not able to
remove paint or other residue using non-scratch methods,
CLEANING CARE SOLUTIONS will not be responsible for any deep cleaning unless contacted prior to the cleaning
schedule and the client agreed to pay the fees for deep plus construction cleaning.
In the event of remodeling or refinishing a room of the house and the dust created by the work being done
spreads out throughout the house and furniture resulting in an extended time consumption for our cleaning
technicians to complete the job with the same quality, we reserve the rights to charge on an extra fee of $
60.00(Sixty Dollars) hourly per person working on that job.
If the Schedule cleaning service needs to be canceled due to construction reasons, CLEANING CARE SOLUTIONS
should be notified with 72 hours advance notice. In case of
cancelation for construction reasons without advanced notice, a fee of fifty percent (50%) of the bill due for
the service will be applied.
CLEANING CARE SOLUTIONS will not be responsible for fixing or repairing any area like hardwood floors, rugs,
walls, tiles, glass that may be worn out from normal use. If you notice any damage that you deem necessary,
contact us within 24 hours after our service is complete and we will address the concerns.
We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your
home. Occasionally and without intention our crews may miss something. So, if after your inspection, you find
our technicians missed something, please contact us within 24 hours so we can correct the issue the next day.
Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office
after that will be incorporated into your next scheduled cleaning.
Because our costs of doing business rise annually, we reserve the option to adjust our cleaning fees on an
annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously
how any increases affect our customers and do so only when there is no other option.