The short answer
With Cleaning Care Solutions, payment is due at the time of service. Card or electronic check through HousecallPro is preferred, or we can keep a card on file and charge each cleaning after you've approved the work.
Every cleaning company sets its own payment rules, and independent cleaners often do something different again. Before you book anyone in Fairfield, it is worth knowing when payment is due, how you can pay, and what happens if something gets missed.
How payment works with us
Our terms and conditions spell it out:
- When: payment is due at the time of service.
- How: credit or debit card, or electronic check through HousecallPro. It is secure and leaves an electronic record for your files.
- Card on file: if you prefer, we keep a card on file and charge each cleaning after you've approved our work.
Your quote spells out what is included before anything is booked, so the amount due matches the scope you agreed to.
If something gets missed
We inspect our work before leaving. If you find something was missed, contact us within 24 hours and we will correct it. We don't offer refunds, but we are happy to fix any mistake we made, and requests after the 24-hour window are folded into your next scheduled visit.
Rescheduling and cancellations
Plans change. Give us two days' notice to change or cancel a visit. With less notice, a fee of half that visit applies, because the spot usually can't be filled. For a permanent cancellation of a recurring plan, we ask for two weeks' notice.
What to ask any cleaner before booking
- When is payment due, and how can I pay?
- What exactly is included in the price?
- What happens if something is missed?
- What is the policy for rescheduling or cancelling?
Clear answers to those four questions avoid most surprises. Tipping is a separate question; see our guide on whether to tip house cleaners.
House cleaning in Fairfield
We clean homes across Fairfield, from the area around the Town Green and the Fairfield Museum and History Center on Beach Road to neighborhoods along Old Post Road. See our house cleaning in Fairfield, CT page for plans and coverage.
Payment questions
When do I pay for my cleaning?
Payment is due at the time of service.
Can you keep my card on file?
Yes. We can keep a card on file and charge each cleaning after you've approved the work.
Do you offer refunds?
No, but if something was missed, contact us within 24 hours and we will come back to correct it.
Is there a fee to cancel?
With less than two days' notice, a fee of 50% of that visit applies.