The short answer
You can do either. Many clients leave and share entry instructions: a key, lockbox, or garage code, plus an alarm code if the system is on. If you stay, the team works around you room by room.
Some Ridgefield clients like to be home for the first visit and walk the team through the house. Others are commuting from Branchville or out for the day and never see us at all. Both are normal. What matters is that the team can get in and knows your priorities.
If you leave
Most recurring clients are out during the visit. Before the appointment, tell us how the team gets in:
- Key or lockbox: where it is, and whether we keep a key between visits.
- Garage or door code: the code, and which door to use.
- Alarm: turn it off before the visit or give us the code. Our terms ask for this so the crew is never locked out or set off the alarm.
- Notes: rooms to focus on, rooms to skip, and anything fragile.
If a crew can't get in or is turned away at the door, a fee of half the visit applies, so confirm entry the day before if anything has changed.
If you stay
Staying home is fine, too, especially if you work from home. Tell us which room you will be working in and when you have calls, and we will plan the visit around it.
First visit: worth being there
If you can, be home for the start of the first visit. A five-minute walkthrough of priorities, problem spots, and off-limits areas means every later visit runs on the same plan, even when you are out.
Pets while you are out
Tell us about pets when you book. Some are happiest in a closed room or crate during the visit; others follow the team around. Leave instructions for gates and doors so nobody gets out.
After the visit
We inspect our work before leaving. If you get home and find something was missed, contact us within 24 hours and we will come back to correct it.
House cleaning in Ridgefield
We serve the whole town of Ridgefield, from the village along Main Street near the Keeler Tavern Museum to Ridgebury in the north along Ridgebury Road. See our house cleaning in Ridgefield, CT page for plans and coverage.
Home access questions
Do I have to be home when the cleaners come?
No. Many clients share a key, lockbox, or garage code and are out during the visit.
What if I have an alarm system?
Turn it off before the visit or share the code with us, so the team can get in without setting it off.
What happens if the team can't get in?
Under our terms, a fee of 50% of that visit applies, so confirm entry details if anything changes.
Do you serve Ridgebury?
Yes. Ridgebury is part of our Ridgefield service area.